The unit is not holding it’s charge:

The first 3 times the battery is charged, be sure not to interrupt the process until complete, which takes about 12 hours. If the unit is plugged in for longer periods the battery will not be damaged. However, much longer than a complete charge will warm the battery and wear it out faster.

Make sure the electrodes and lead wires are detached while charging.

This Phoenix was design to be compact, mobile and for personal use. This Phoenix wave is very powerful. The higher the intensity the more power it will draw from the battery. Therefore using it on multiple clients will drain the battery faster and therefore need recharging.

If you are planning on using this on multiple clients,  we suggest you have more that one unit. 


Feeling an irritation under a electrode:

Most of the time, just changing the position of the pads and changing the polarity resolves the problem

ONLY USE Globus electrodes.

Clean the skin where you are going to place the electrode pad.

Apply electrode gel on the electrodes, before attaching them onto your body.

If you feel an irritation, reverse the lead wires. That means, turn the intensity down then unplug the positive lead wire from the electrode and plug it into the pad where the Negative lead wire was plugged into, then plug the other lead wire into the other pad.